Yes, we can work on your CRM software. We have a team of developers who are experts in working with different types of CRMs. We can build or customize any solution to fit your needs and will make sure that you have access to it 24/7 so that you can manage your business wherever you are.

We can help your company by providing you with a dedicated call center that will operate 24/7. Our agents are experienced in handling customer service for a variety of companies and industries, which means they'll know what to say and how to handle different situations. We'll also provide you with an easy-to-use system that allows you to update your call center's information easily, so you can always be sure that it's up-to-date.

Forwarding your phone lines is easy! To forward your phone lines, you will have to contact the company that provides your telephone service. It's best to call them directly—don't use their online chat feature or email because they won't be able to help you as easily. You can get the number for your phone company on their website or by asking someone who works there (if you're comfortable calling them).

No. You don't need to purchase any hardware or equipment if you use our call center agency. We take care of all of that for you.

The advantages of time-based billing are many. It allows you to set a maximum monthly spend, meaning that you have control over the amount of money you're spending on your call center. You can also set up automatic payments so that you don't have to worry about missing a payment or paying late fees (which could lead to more costs). Time-based billing also provides a level of certainty and predictability in terms of what you're going to pay each month. If a client's calls are taking longer than expected, they'll still be billed for the full amount of time spent on their calls. And if a client is getting their calls handled quickly and efficiently, they'll still be billed for only the number of minutes they actually used.

Yes! We offer inbound customer service and support services, but we also offer outbound call center solutions as well. If you want to save money by outsourcing your inbound call center needs to us, we can help.

Yes, you can change the "on-call" person at any time. The catch is that if you do it too often, your customers will get annoyed and won't want to use your services anymore. You should only make this change when absolutely necessary and only if you have enough time to prepare for it.

It takes about three business days to get an account activated and start service, but we can usually do it within 24 hours.